In Japan Broken Objects Are Often Repaired Card

Shipping

Order by 1:30pm (Melbourne time) on a business day and we'll post it the same day with Australia Post. Orders placed later, on weekends or on public holidays are posted the next business day.

• Standard shipping $18, free on orders $100 and over – estimated delivery 3–7 business days
• Express shipping $20 – estimated delivery 1–3 business days

Every order is beautifully boxed with ribbon and comes with a handwritten card, at no extra cost. We ship within Australia only.

Returns

If there's a problem with your order, email es@theempathygiftco.com.au within 14 days of purchase and we'll work with you to put it right. If something arrives damaged or you receive the wrong item, contact us straight away and we'll arrange a replacement.

Read our full Shipping Policy and Refund Policy.