Refund policy

We here at The Empathy Gift Co & More want to make sure you’re completely happy with your purchase.  If for some reason there is a problem, please contact us at es@theempathygiftco.com.au within 14 days of purchase.  If we’re unable to resolve the issue, we will process a refund upon receipt of the item by us.  

Items can be returned to:

18 Garrong Street, Bacchus Marsh, VIC, 3340

To be eligible for a refund, please return the item in the same condition in which it was received.  All refunds will be made at the discretion of The Empathy Gift Co & More, on a case by case basis.

 

Damages
Please inspect your order and contact us immediately if the item is defective, damaged or if you receive the wrong item, and contact us to arrange a replacement.

 

Cancellations

Order cancellations must be made at least 24 hours prior to dispatch.  Once an order has been cancelled, the purchase amount will be refunded via the payment method used for the initial purchase.